Starthy Asset Services Private Limited is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Grievance Redressal Officer (GRO)
Name: Akash Saha
Designation: Director
Email: care@starthyasset.com
Phone: +91 7003995051
Address: 4 no bijoynagar, 24 pgs north, null, Naihati, WB- 743165, Naihati Working hours: 9.30 AM to 7.30 PM, Naihati
Working hours: 9.30 AM to 7.30 PM
How to submit a complaint
Complaints or grievances may be submitted through any of the following channels: email to the registered email address above; in person at the registered office; or any other officially communicated channel.
Complaint resolution process
| Step | Action | Responsibility | Timeline |
|---|---|---|---|
| 1 | Complaint received and logged | GRO / Office Team | Day 0 |
| 2 | Written acknowledgement sent to investor | GRO | Within 3 working days |
| 3 | Investigation and resolution | GRO + concerned authority | Within 7–15 working days |
| 4 | Response communicated to investor | GRO | Within 7 working days |
| 5 | If unresolved, escalation to senior partner | Designated partner | Within 15 working days |
| 6 | Complaint closure and feedback | GRO | Upon resolution |
Escalation matrix
| Level | Contact | Mode | Timeline |
|---|---|---|---|
| Level 1 | Aloke Saha / starthyassetsevices@gmail.com / +91 9339058972 | Email / Phone / In person | Acknowledgement: 3 days; Resolution: 7–15 working days |
| Level 2 | Tamas Banerjee (Executive Manager)/ starthyassetsevices@gmail.com/ +91 7003302044 | Email / Phone / In person | 14 working days |
| Level 3 | Concerned AMC / product provider | As per AMC policy | As per their policy |
Escalation to SEBI
If a complaint is not resolved satisfactorily, you may escalate it to the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in/, or through the SEBI-mandated Online Dispute Resolution (ODR) portal, SMART ODR, at https://smartodr.in. You may also contact the respective Asset Management Company as per its own grievance redressal mechanism.
